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Return Policy

Textbook/Course Materials Returns

  • Evergreen textbooks and course materials purchased or rented in the store prior to the start of instruction for the quarter for which they were purchased must be returned within 5 days of purchase.  Regardless of the purchase date, there are no refunds after the Wednesday of Week 1.

  • Textbooks and course materials purchased or rented after the Wednesday of Week 1 are non-refundable.

  • SHRINK WRAPPED TEXTBOOKS/COURSE MATERIALS ARE NON-RETURNABLE IF OPENED.

  • If you drop a program or course, all textbooks and course materials must be returned within 3 days of the date you dropped the program, verified with a drop slip.

  • No textbooks or course materials will be accepted for refund under any circumstances after the 14th day of the quarter.

  • Rental textbooks are for one (1) quarter and must be returned by the Friday of Evaluation week. Reminder emails will be sent prior to the return deadline. Students who fail to return rental books by the due date will be charged the full costs of the textbook on top of the rental cost detailed on your rental agreement.

  • Textbook and Course Materials must be in the condition in which they were purchased  (see notes on condition).

  • Returns on books purchased elsewhere will not be accepted.

     

    NOTES ON CONDITION

    New textbooks being returned or exchanged must be unused and in the original packaging.  

    Shrink-wrapped books and access codes must be unopened. SHRINK-WRAPPED ITEMS ARE NON-RETURNABLE IF OPENED.

    New textbooks must be free of any markings, writing, and damage such as creased or torn pages or covers.

    All components (CDs, access codes, lab books, art supplies, etc.) must be present and in new salable condition in order to be returned.

    Textbooks that were rented or purchased used must be returned free from any water or moisture damage, including mold or mildew.

 General Return Policy: 

  • All returns/exchanges must be accompanied by a receipt, must be in the condition in which they were purchased.  SHRINK-WRAPPED ITEMS ARE NON-RETURNABLE IF OPENED.
  • Refunds are generally issued in the same method as the original method of payment.
  • The Greener Bookstore may elect to refund any payment using a Bookstore gift card.
  • The following are non-refundable:
    Special orders, shipping charges,closeout or clearance items, computer software, hardware, and peripherals. .
  • Defective software and peripherals will be exchanged for the exact same item within 5 days of purchase.
  • Defective hardware is subject to the manufacturer's warranty.
  • General merchandise, gift items, and clothing may be returned within 14 days of purchase. Merchandise must be in new, unused condition, with the tags attached to the product. Clothing must be unworn and unwashed.
  • The Greener Bookstore reserves the right to request an ID during any transaction or to deny any refund, exchange, or price adjustment.
  • The Greener Bookstore management reserves the right to make the decision on the condtion or saleability of any merchandise.

Updated 4-7-2022