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Frequently Asked Questions
Payment Options
The Greener Bookstore accepts the following payment methods.Online
We accept Visa and MasterCard credit and debit cards. We also accept Greener Bookstore Prepaid accounts online (Your order must include the student's "A" number in the order comments section).
In store
Cash
Credit/Debit Card
Visa and MasterCard credit and debit cards.
Greener Bookstore Student Prepaid Accounts (Click here for info)
Gift Card Issued by the store (Click here for info)
Ordering Online
Submit your order securely to us via this web site. Visit us again after
you have placed your order to easily track your shipment and view order
history. You can even choose to pick up your
order in the store at no additional cost!
Buying books form the Greener
Bookstore insures that you will get the exact textbook selected by your instructor.
Should you drop the class or need to return the book you can do so for a
full refund through Wednesday of week one, providing the book is in the same
condition as purchased and you have your receipt.
Substitutions
Our inventory of new and used books changes constantly. In some cases the
textbook you select may not be available as you specified (new or used). In
these instances we typically substitute new for used and vice versa to complete
your order. As a result the total you will be charged when we fill your order
may be different from the total quoted for the shipment. If you do not want any
substitutions and prefer for us to cancel those titles which we can not fill
according to your preferences, please include a comment to that effect in the
"Special Instructions" field at the bottom of the shipping page during
checkout.
Destination Sales Tax
Sales tax will be changed at the rate of your destination within Washington
State. There is no tax on orders to an out of Washington State address.
Shipping Policies
The Greener Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.
On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer. More info on shipping methods.
back to topReturns
- All merchandise must be returned in the original condition in which it was purchased.
- We do not accept returns without a valid register receipt. This is required for all refunds or exchanges.
- If purchased online, a copy of the online receipt with the stamped ship date is required for any returns.
- Refunds are issued in the same method as the original method of payment. Exception: Checks.
- All merchandise purchased as "Sale" and/or "Clearance" may not be returned or exchanged.
- Complete return policies for textbook and course materials, either purchased or rented, can be found HERE.
- Computer software, hardware and peripherals are non-returnable.
- Defective software and peripherals will be exchanged for the exact same item within 5 days of purchase.
- Defective hardware is subject to the manufacturer's warranty.
- General merchandise, gift items and clothing may be returned within 14 days of purchase. Merchandise must be in good, unused condition, with the tags attached to the product. Clothing must be unworn and unwashed.
- We reserve the right to request an ID during any transaction or to deny any refund, exchange, or price adjustment
- The Greener Bookstore management reserves the right to make the decision on the condition or salability of any merchandise.
- For the complete Returns policy click HERE.
Contact Customer Service
Contact us anytime with questions or concerns via email at: greenerstore@evergreen.edu. You can also contact our customer service department at: 360-867-6212
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